Privacy policy

1. Overview

TL Spec respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the rights you may have regarding your personal data.

2. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Payment information (processed securely by third-party payment providers)

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate regarding your order
  • Manage returns, refunds, and warranty enquiries
  • Comply with legal, tax, and accounting obligations
  • Prevent fraud and protect the security of our business

4. Payment Information

TL Spec does not store or have access to your full payment card details.

Payments are processed securely by third-party payment providers, such as PayPal, Stripe, or other payment services offered through the store platform.

5. Sharing Your Information

We only share personal information where necessary to operate the business, including:

  • Payment processors
  • Shipping and courier providers
  • Professional advisers where required
  • Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

6. Data Retention

We retain customer and order information only for as long as necessary to:

  • Fulfil orders
  • Provide customer support
  • Process returns and warranty claims
  • Comply with legal and accounting obligations
  • Maintain business records

Information that is no longer required will be securely deleted or anonymised where appropriate.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where appropriate
  • Object to certain processing activities
  • Request a copy of the information we hold about you

To exercise any of these rights, please contact us using the contact form on this website.

8. Cookies

This website may use cookies and similar technologies that are necessary for the operation of the store.

Additional cookies may be used by the store platform, payment providers, shipping integrations, analytics services, or other integrated services.

By using this website, you consent to the use of cookies where permitted by applicable law.

9. Security

We take reasonable measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Contact

For privacy-related enquiries, please contact us using the contact form available on this website.

11. Changes to This Policy

TL Spec reserves the right to update this Privacy Policy at any time.

Any changes will be published on this page and will take effect immediately upon publication unless otherwise stated.